Artist Bio

Hello, my name is Eric and I'm a Senior UX Designer. Digital transformation, design system management, and enterprise B2B solutions are subjects that I am very passionate about. For me, being a designer means that I must create an engaging experience that is based on data driven research while being mindful of the business goals and the human bias.

In terms of my career experience, I started my journey as a UX designer with HCL. At Harman, I got a solid year of experience as a visual designer working for a boutique design agency within the Samsung family. During the pandemic, I spent a year working for ExamSoft as a UX Designer in an enterprise environment focusing on both B2B and B2C projects.

With Sogeti, I transitioned back into the consulting world. As a Senior UX Consultant, I was expected to take ownership of projects and complete tasks with very little direction. Revamping Hewlett Packard's B2C desktop diagnostic tool gave me the chance to take a product from inception all the way to deployment. Ross Adams, the product owner, was able to confirm the new UI gave a 53% deflection rate in service calls. In essence, this saved Customer Support a significant amount of time and money while vastly improving the overall customer experience.

NOV was the second project I was allocated to while working for Sogeti, It gave me the opportunity to apply my skill set for the energy industry. At the time, the concept of user experience was foreign to the organization. Ultimately, the goal was to bring value to the team by facilitating the process of digital transformation, performing research to determine market viability for proposed products, and overseeing the development of a Figma design system. NOV's design team inherited a robust component library that allowed them to quickly compile wireframes and increase overall efficiency. In addition, I created some MVP experiences for enterprise B2B use cases revolving around asset management and field equipment monitoring.

Recently, I continued my journey in the consulting world while working with Innova Solutions as a contractor for Gerdau. Once again, I was allocated to another B2B enterprise project where I was expected to guide the team through a typical legacy application innovation sequence from inception to deployment. Ultimately, I delivered multiple user focused solutions that adhered to the existing architectural, time, and budget constraints. The UX innovation increased factory efficiency from the scheduling perspective and enabled the plant to deliver products to customers in a timely manner.